Shipping Information
At Settena, we take pride in offering FREE shipping on all orders!
Order Processing Times: Please allow 1-3 business days for order processing and dispatch after placement. An order is considered dispatched once handed over to our shipping carrier, en route to your chosen address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times: Estimated delivery times vary based on transit time post-dispatch, primarily influenced by your location. Refer to the estimated delivery times according to your country of residence:
Please note, during peak times and holidays, shipping carriers may experience delays beyond our control. For global shipments, unforeseen customs delays may occur, affecting the overall delivery time.
Order Changes and Accurate Shipping Details: Ensure accurate shipping details during checkout to prevent delays or cancellations. For system-detected address issues, we'll email you within 3 business days to verify details. Failure to respond may lead to order cancellation.
If you notice an error in your shipping details, email us at support@settena.com within 24 hours of placing your order. We'll try our best to accommodate changes but can't guarantee alterations after this period.
Delayed Delivery: While we strive for swift shipping, external factors may cause delays. Courier disruptions due to weather or unforeseen circumstances may occur. If we encounter issues with your order, we'll notify you promptly.
Settena is not liable for delivery delays caused by external factors beyond our control. Though we can't guarantee an exact delivery date, we'll keep you updated on your order's status and provide assistance.
Lost or Stolen Packages: Once handed over to couriers, we can't control lost or stolen packages. If this happens, contact us at support@settena.com, and we'll assist you. We recommend filing a claim with the courier directly, and we'll follow up on your behalf.
Settena is not responsible for lost or stolen packages, falling outside our refund policy. However, we'll support you in resolving the issue. If the package isn't found, we may offer a replacement based on the situation.
In the event the courier locates the package, they may deliver it to you. If not, consider filing a police report.
Shipping Policy Changes: Settena reserves the right to modify this Shipping Policy without prior notice. Review the latest version before making a purchase. By purchasing and using Settena products, customers indicate acceptance of this policy, including any modifications.
Review this policy periodically for updates. If you have questions, contact us.