Return & Refund Policy

At Settena, our mission is to address your normal hair straightener brush with effective products. We believe in the efficacy of our offerings and encourage you to use them for a minimum of 14 days to experience their full benefits. Should you find yourself dissatisfied with your purchase after this period but within our 60-day money-back guarantee, please reach out to us at support@settena.com.

Cancellation Policy: Any changes or cancellations to an order must be made within 24 hours of placing it. Once this timeframe elapses, we may not be able to accommodate your request, as the order will likely have entered the processing phase. If canceled within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee: Confident in the effectiveness of our products, we encourage a minimum trial period of 14 days. If, within 60 days, you remain unsatisfied and wish to return items, please note that shipping fees (if applicable) are not refundable. Initiate a return by contacting our support team through our Contact Us page or by emailing us directly at support@settena.com. To expedite your return, provide your Order Number or the Name and E-Mail Address used for the order.

Damaged Items: We meticulously package our products to prevent damage during shipping. If, however, an item arrives damaged, inform us within 72 hours of delivery by emailing support@settena.com with a clear photo of the damage. We'll assess eligibility for a replacement at no cost. We don't refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery: While we strive for timely delivery, we're not liable for delays beyond our control, such as those caused by the courier, customs, or unforeseen factors during shipping. For delivery issues, contact the courier directly. We're not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address: Ensure the correct shipping address at checkout. If incorrect and not notified within 24 hours, you won't be entitled to a resend or refund.

Please note, we reserve the right to modify this Return & Refund Policy at any time. It's your responsibility to review the most recent version before purchasing and using our products. By doing so, you indicate your acceptance of this policy.